Refund Policy for Zen Essence

At Zen Essence, we strive to ensure you are delighted with your purchase. If, for any reason, you are not fully satisfied with your order, we offer a straightforward refund policy, outlined below.

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1. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- The item must be unused, undamaged, and in its original packaging.
- You must request the refund within **30 days** from the date of purchase.
- Custom or personalised products are non-refundable unless they are faulty or damaged.

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2. How to Request a Refund
To initiate a refund, please get in touch with our customer service team at zenessencecrystal@gmail.com with the following details:
- Your order number.
- The item(s) you wish to return.
- A brief explanation of why you would like to return the item.

Once we receive your request, we will provide you with instructions for returning the item.

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3. Return Shipping
- Return Shipping Costs: Customers are responsible for the cost of return shipping unless the item is faulty or damaged.
- Packaging: Please return the item(s) in their original packaging, along with any accessories, instructions, or documentation that came with the product.

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4. Processing Your Refund
Once we receive the returned item and confirm that it meets the eligibility criteria, we will process your refund within 7-10 business days. The refund will be issued using the original payment method used for the purchase.

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5. Non-Refundable Items
The following items are not eligible for a refund:
- Gift cards.
- Custom or personalised products (unless faulty or damaged).
- Products marked as "final sale" or "clearance."

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